Policies & Fees

Fees & Payments

We charge a flat rate of $200 for all visits, including new patient appointments, therapy sessions, and esketamine (Spravato) treatment sessions. For all new patient appointments we require payment at the time that the appointment is made. For all other visits payment is due at the time of service.

We accept payment via credit card, debit card, health savings (HSA), and flexible spending accounts (FSA). We do not accept insurance, Medicare, or Medicaid. However, if your insurance company provides out-of-network benefits, you may file your own claims for reimbursement. These claims should be paid directly to you. After your visit, ask your doctor for a "superbill," which is a statement that contains the necessary documentation to file with your insurance company. We recommend that you contact your insurance company for specific information about your out-of-network coverage for mental health services.

Telephone policy

Phone calls made during normal business hours will be returned within two business days, generally much sooner. Calls lasting longer than 10 minutes are subject to a $200 visit fee. If you anticipate needing at least 10 minutes for your call, or would like to discuss a non-urgent change to your medication regimen or treatment plan please schedule an appointment. If the call involves an urgent matter, please convey this when leaving your message. For emergencies, call 911 or go to the nearest emergency room. 

Medical Records Requests

Your doctor may also ask to review your medical records from other doctors (e.g. your PCP and/or previous psychiatrist) or speak to a collateral source (e.g. a family member or your therapist). Given the private and confidential nature of this protected health information (PHI), we will only ask for it if we think it could be helpful in our work with you. We will not request your information without your written consent to do so. Likewise, we will never disclose your information to a third party without your written consent, and in that case we promise to disclose only the minimum necessary information to accomplish the intended purpose of the disclosure.

Email policy

Email communication is inherently less secure, private, and confidential than communication in person, over the telephone, or via mail. Although we use encrypted email, we cannot totally ensure against breaches of privacy. Therefore, by agreeing to communicate via email, you are assuming this risk of breach of privacy. Due to this inherent vulnerability, we would caution you against emailing anything of a very private nature. Additionally, we will add your email correspondence to your medical record. Therefore, you should consider that your electronic communications may not be confidential and will be included in your medical chart. Never send emails of an urgent or emergent nature. For emergencies, call 911 or go to the nearest emergency room. If you do not receive a reply to your email within 72 hours then please call 404-456-6482.

Cancellations & Missed Appointments

If you have to cancel an appointment, please do so at least 24 hours in advance. Cancellations that occur less than 24 hours in advance are subject to a $100.00 fee, as are missed appointments. 

Letters & Forms for Third Parties

If you need a letter, form, or other written notice from your doctor for a third party like your school or employer, or an insurer or government agency, or a copy of your medical records, please let us know. We charge a $25 administrative fee to process these requests.